How to purchase item from AV

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How to purchase item from AV

Online Payment

  1. Refer to the AV’s LED Screen to select the item to be purchased
  2. Use your mobile to Scan the QR code for online payment via e-Wallet, enter password
  3. Upon approval, the AV will allow the door opens for item collection

Other (manual) payment via credit/debit card using

  • Upon confirmation of item by entering the amount at credit/debit card reader
  • Can touch the reader via wave or swipe the card
  • Once we get the approval, will print out a receipt and then collect the item from AV compartment

NCB’s Refund Policy

Thank you for shopping at NCB Synergy Sdn Bhd with autonomous vehicle!

We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

  • Your item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
  • Only regular priced items may be refunded, sale items cannot be refunded.
  • If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at (Add Relevant Email Address) and send your item to: (Relevant Address).

Exempt Goods

The following are exempt from refunds:

  • Gift cards
  • Some health and personal care items

Partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

  • If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
  • If you have done all of this and you still have not received your refund yet, please contact us at: bkloo@ncbgroup.com or Whatsapp to +60133635698.

Shipping

  • Please do not send the product back to the manufacturer. It must be sent to the following Address:
    2-5C, 2nd Floor, Enterprise 3B (HIVE4), Technology Park Malaysia (MRANTI), Bukit Jalil, 57000 KL, Malaysia.
  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • Please note that we cannot guarantee the receipt of your returned item.